Refund policy

Every Offshore Outcasts item is made to order through our print-on-demand partners — nothing sits on a shelf until you order it. Because of that, our return policy works a little differently than a typical retailer's.

Order changes & cancellations

Once you place an order, it moves into production quickly. If you need to change or cancel an order, email us at info.offshoreoutcasts@gmail.com as soon as possible. We can only make changes before production starts, so reach out right away — we can't guarantee a change once your item is already being made.

Size, color & change-of-mind returns

Because every item is produced specifically for your order, we're not able to accept returns or exchanges for reasons like ordering the wrong size, changing your mind, or general preference. Please check the size guide on each product page before ordering, and feel free to email us before you order if you're between sizes.

Damaged, defective, misprinted, or wrong items

If your item arrives damaged, defective, misprinted, or isn't what you ordered, we'll make it right with a free replacement or a full refund. Email info.offshoreoutcasts@gmail.com within 30 days of delivery with your order number and a photo of the issue, and we'll take it from there.

Lost or undelivered packages

If tracking shows your order as delivered but you haven't received it, or a package appears lost in transit, contact us and we'll work with the carrier to locate it or send a replacement.

Refunds

Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, plus your bank's processing time.

Questions

Reach us any time at info.offshoreoutcasts@gmail.com or 207-593-2739.